クレーム: 納品がブリーフィングに合わないとき
The simple route first — a revision request to the creator. If it stays disputed, you report the problem, both sides set out their view, and creatordeal decides.
まず修正、それからクレーム
If something about the delivery is not right, you first ask for a change. The creator revises it without the matter becoming a case. The number of revision requests is limited so that a booking does not turn into an endless loop. Only when that leads nowhere does it become a complaint — and that goes to the operator, not to an anonymous ticket system.
ケースチャット: 双方の話、一つの判断
Reporting the problem opens a case in which brand and creator can set out their view, with files as well. Because the brief, the order chat and the delivery are attached to the booking anyway, nobody has to hunt through emails. creatordeal looks at this one order and decides: approve it, have it revised, refund it in part or in full.
返金、一部返金、残高
For as long as a case is running, the payout to the creator is held — the money is still there. If the decision goes in the brand’s favour, the amount comes back as credit in the account, with nothing deducted, and is applied first on the next booking. A decision by creatordeal is not an arbitration award; the legal route remains open to both sides.
クリエイターが納品しない: 期限と失効
Every step has a deadline. A request the creator does not answer within the response deadline expires by itself and is refunded in full. If a creator cannot provide work they have agreed to, the booking is unwound. Conversely, the delivery counts as approved once the approval period has passed if the brand does not get in touch.
よくある質問。
Four answers on this topic. Everything else is in the guides and in the FAQ.
クリエイターが納品しない場合はどうすればいいですか？
You report the problem on the booking. The payout is held, both sides set out their view, and creatordeal decides on a revision or a refund.
修正は何回まで求められますか？
Revision requests are limited in number and are part of the scope of the booking. Anything beyond that is an add-on with its own price.
クレームは誰が判断しますか？
creatordeal — on the basis of the brief, the order chat and the delivery. The decision is not an arbitration award; the legal route remains open.
お金が戻りますか、それとも残高になりますか？
Refunds come back as credit in the account first and are automatically applied on the next booking. A repayment is also possible.