Sending product samples and gifting to creators
Many bookings need a product in front of the camera. On creatordeal the product sample is part of the booking: with a value of goods, with a confirmation of receipt and with a clear rule for when nothing is delivered.
Value of goods and shipping belong in the brief
If you send the creator a product, you enter the value of the goods and the shipping cost when you book. That way it is on record from the start what is involved — and the booking is flagged “goods outstanding” for as long as the product is in transit. Whether the creator may keep the goods or should send them back belongs in the brief as well.
“Goods sent”, “Goods received” and the delivery deadline
You note in the booking that the goods are on their way; the creator confirms receipt. Only with that confirmation does their delivery deadline start — they should not have to answer for a delay that happened in the post. If they do not confirm, the goods count as received once a set period from your dispatch note has passed.
Returns, replacement and offsetting
Until approval the goods remain your property. After that the creator may keep them, unless the brief provides for a return. If they do not deliver, or cancel after receiving the goods, they send them back unused and at their own cost — otherwise they replace the stated value of the goods plus shipping. creatordeal may offset that amount against the creator’s credit and outstanding payouts.
Product samples are no substitute for payment
A product sample is part of the production, not the fee: what is booked and paid for is the creator’s work. The value of a product the creator is allowed to keep can matter for tax purposes — how that is to be treated in an individual case is something each side clarifies with its own tax adviser. We provide the figures from the booking for it.
Frequently asked.
Four answers on this topic. Everything else is in the guides and in the FAQ.
Does the creator have to send the product back?
Only if the brief provides for it, or if the work was not delivered. After a booking that has been approved as normal, the creator may keep the goods.
What happens if the creator keeps the goods and does not deliver?
Then they send them back unused and at their own cost, or replace the value of the goods stated at booking plus the shipping cost. creatordeal can offset the amount against credit and outstanding payouts.
When does the delivery deadline start with a product sample?
With the creator’s confirmation of receipt. If it does not come, the goods count as received once a set period from your dispatch note has passed, and the delivery deadline starts.
Can I find creators who accept product samples?
Yes — creators state on their profile whether they accept product samples. The note sits with the creator’s details, before you send a request.
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